We Restore Your Vehicle and
Your Confidence

We have created Standard Operating Procedures (SOPs) for every phase of the collision repair process to ensure that each vehicle is uniformly and properly repaired. Each of our qualified technicians and any newly hired technicians are required to be trained on the SOPs and to pass a certification test annually. This allows us to hold our technicians accountable for each repair and to ensure consistency.

In addition, standardized procedures ensure that we are able to reduce our costs by reducing the amount of re-work that occurs. Our motto is "Do it right the first time." We leave nothing to chance and have developed extensive internal training programs for our front office. Our staff is required to complete a series of training and testing to ensure that they fully understand our procedures and are accountable for their performance. Our training, based on direct feedback from our customers, is under steady development.

Trust a Body Shop Because You Can - Not Because You Have To.

We believe that documenting the entire repair process will allow us to be proactive in developing practices that will increase our customers' satisfaction. Through the Performance Alliance Network, we have obtained Alliance Marketing Software (AMS). AMS functions as our centralized photo management database.

We take multiple pictures of every vehicle to record the damage claimed, unrelated prior damage and supplement damage. Then all photos are inserted into AMS under each job. This ensures that insurance agencies will be sent all of the photos that are needed to document the charges for the claim. It also reduces customer service issues when the customer believes that the dent or scratch was not there before.

In addition, the software assists us in documenting customer contacts, the content of the contacts and any delays that may occur during the repair process. By tracking this information, we ensure that we meet or exceed our mutual customer's expectations. This documentation also serves as a great training tool for our front office staff - We see what we did correctly and what we need to improve on once we receive the customer satisfaction survey results.

A Major Component of the Repair Process is the Discovery of Hidden Damage.

Only visible damage will be written on the preliminary estimate, but there is always the chance for our technicians to discover additional damage. Our Supplement/Credit Form developed by Performance Alliance expedites the entire discovery process. This form uses clarifying components such as a check off column for the pictures that must be taken and lists all the essential customer and insurance information on top. This form follows the vehicle throughout the entire repair process.

One of the most valuable parts of this form is the fact that it is also used to record any credits that go back to the insurance company. If the repair process is changed in any way and causes parts to be returned or repair time to be diminished, these changes are immediately recorded on the Credit Form. Return a headlight? It's on the credit form for all adjusters and supervisors to inspect. All the changes are then handed in to the estimator who credits the adjustments back into the estimating system and back to the insurance company.

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